Notice: the related information needs to be confirmed with your Internet Service Provider (ISP) GUI > WAN > Internet Connection > Special Requirement from ISP May change DHCP query frequency value from Aggressive mode to Normal mode, restart the router (and modem) to try again. One of the possible causes for the modem to ignore DHCP (WAN IP) request is too many of them were sent in short period of time. Please go to the setting page of the router (WEB GUI) and make sure the WAN settings are correct. Check if the related information of your Internet Service Provider (ISP) is correct. If connect to the router via cable could access internet, but when devices connect to the router wirelessly couldn’t access internet, please refer to Step 5 If couldn’t, please refer to Step 4 to do the troubleshootingī. Check your devices connect to the router via RJ45 Cable could access internet successfully or not.Ī. We suggest you reset your router first and then check again if the LED indicators are worked properly.Ībout how to reset your router into default setting, please refer to Step 7. Notice: If your cables are all connected correctly, but found out that the Power LED indicator and the WiFi LED indicator didn’t on. In addition, the two network cables that you just connected to the WAN Port and LAN Port will have corresponding LED lights on. Make sure the power LED indicator on the front of the router is on, and the WiFi 2.4G/5G LED indicators flashes, indicating that the router is turned on. After turning on the router, check if the LED indicators work properly. Notice: After connect to power supply, remember to press the Power button to turn on the router. The following pictures take RT-AC68U as an example. Ex: The pins are all worked and there’s no damage part. Notice: Please confirm that your RJ-45 cable is worked properly. Plug the AC adapter of your modem to the DC-IN Port and connect to power supply. Use another RJ-45 cable to connect to the router WAN Port and your modem WAN port. Use RJ-45 cable to connect to the router LAN Port and your computer. Plug the AC adapter of your router to the DC-IN port and connect to power supply. Kindly refer to the following picture to check if all the devices (Modem, router, and the computer) are all connected via RJ-45 cable. Please make sure that your wireless router is connected via RJ-45 cable correctly. To provide you more detailed instruction, you can also click ASUS Youtube video link below to know more about Troubleshooting for failed Internet access through router UPDATE: Tried connecting laptop directly to Modem as suggested, no Internet! Turns out it was the Modem activation step that had a hiccup.Failed Internet access through router I have no idea what else to try and Dad says we should just return it and get a different one.Īny help at all before dad decides to just return it? Or is it best to just get a different one? They said it was on my side as everything was checking out A-Okay on their side. We have done the following: unplugged router from modem, unplugged modem from power source, unplugged router from power source, replugged everything back in in the order the Nighthawk app says and even called spectrum to see if it was on their side. On my phone it shows the WiFi bars with a little ! Next to it indicated connected but without Internet. Dad bught this router from Best Buy for me (ig it's best for streaming + online gaming) We did the nighthawk app, followed instructions and it can't connect to WiFi. INFO: So I am moving into my own place, got Spectrum internet/cable.
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